Question 1

How do I book an appointment?

Accepted Answer

You can either submit an Appointment Request for our team to review, or log in as an existing patient to book directly. You may also continue the conversation through WhatsApp for assistance with scheduling.

Question 2

Which branch should I choose?

Accepted Answer

We currently serve patients at our Lazimpat, Durbar Marg, and Sanepa clinics. If you are unsure which location is best for your treatment or convenience, our team can help guide you to the right branch.

Question 3

What qualifies as a dental emergency?

Accepted Answer

Dental emergencies may include severe tooth pain, facial swelling, dental trauma or injury, broken teeth, uncontrolled bleeding, and signs of infection. If you are experiencing any of these symptoms, please contact us immediately for urgent guidance.

Question 4

Do you provide same-day emergency appointments?

Accepted Answer

We try our best to accommodate urgent dental cases on the same day whenever possible. Availability may vary depending on the branch and clinical schedule.

Question 5

Do dental procedures hurt?

Accepted Answer

Patient comfort is one of our priorities. Modern dental techniques and technology help make procedures significantly more comfortable than many patients expect. Our team also takes extra care with anxious or nervous patients.

Question 6

What if I feel anxious or nervous about dental treatment?

Accepted Answer

You are not alone. Many patients experience dental anxiety. Our team focuses on calm communication, gentle care, and step-by-step guidance to help you feel more comfortable throughout your visit.

Question 7

Why do I need to submit my medical history?

Accepted Answer

Your medical history helps us provide safer and more personalized dental care. Information about medications, allergies, or health conditions allows our team to plan treatment appropriately.

Question 8

Is my medical information secure?

Accepted Answer

Yes. Patient information submitted through our platform is handled securely and used only for treatment, communication, and clinical purposes.

Question 9

Can overseas or international patients consult before traveling?

Accepted Answer

Yes. International patients can share reports, X-rays, and treatment concerns online before traveling. Our team can help with preliminary guidance, estimated visits, and treatment planning.

Question 10

Do you provide treatment estimates before starting?

Accepted Answer

Yes. After evaluation, our team can provide a treatment explanation and estimated cost based on your individual needs and treatment plan.

Question 11

Can I reschedule or cancel my appointment?

Accepted Answer

Yes. If you need to reschedule or cancel, please contact the respective branch as early as possible so we can assist you and update your appointment.

Question 12

Which treatments do you provide?

Accepted Answer

We provide a wide range of dental services including preventive care, cosmetic dentistry, smile design, implants, orthodontics, root canal treatment, restorative procedures, and emergency dental care.

Question 13

How long do dental treatments usually take?

Accepted Answer

Treatment duration depends on the procedure and your individual condition. Some treatments may be completed in a single visit, while others require multiple appointments. Our team will explain the expected timeline clearly during consultation.

Question 14

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods for patient convenience. Please contact your preferred branch for the latest payment and billing information.

Question 15

Where are your clinics located?

Accepted Answer

Healthy Smiles currently operates clinics in Lazimpat, Durbar Marg, and Sanepa. You can visit the Our Clinics section for maps, directions, contact details, and branch-specific information.

Question 16

When should a newborn be brought to the dentist?

Accepted Answer

It is recommended that a child’s first dental visit takes place within 6 months after the first tooth appears, or by their first birthday. Early dental visits help monitor oral development, identify potential concerns early, and guide parents on proper cleaning, feeding habits, and cavity prevention. These visits are usually gentle, short, and focused on preventive care and education for parents.

Frequently Asked Questions

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